III Forks Complaint - Poor Service - Restaurant Week
DALLAS, TEXAS -- First off III Forks supposedly prides itself on service. I must start with the positives because there are only a few. The bar tender Debbie was outstanding. She had a great personality and tended to your drinks promptly while you were sipping cocktails with friends. The ambiance was truly amazing. A nice 3 piece band played downstairs letting you reminisce and take in the restaurants old time flair. That is where it ends. Once whisked to our table we were presented with the special menu for restaurant week. Standard Beef Tenderloin, or Salmon covered in sauce for entrees. The beef was average (not sure if they really cared since it was not their $45 cut of meat) and the salmon was over cooked with a bitter hardly palpable sauce. They had specials for a bottle of wine, and when asked to order a bottle the waiter Will suggests a $130 bottle when we requested the special. Mind you the $130 bottle would have been great if we were there for a different occasion, but what idiot brings out the wine menu and points that out?
Dessert was ok, except for the fact that a piece of hair was found and when we told our waiter Will (who by the way could care less that we were there) he just walked away without any apology or addressing the situation. He simply whisked our dessert plate away. 10 minutes later a manager Dana comes and apologizes by offering a chocolate cake (which we were not looking for anything for free) and tells us there is good news. He pulls out an envelope in his pocket and pulls out a strand of hair and places it on the table and tells us that there is no one in the kitchen with blond hair. First off as a manager who carries hair in their coat pocket in an envelope, and second we never told the waiter that we left the hair on the plate.
My date had pulled the hair from within the dessert (baked inside the blueberry mush)and thrown it on the floor. The manager continued to arrogantly state that we should be ok because again no one in the kitchen had blonde hair, and my date (who had blonde hair) saw that the hair was not even hers. So not only were we being accused of planting a hair in the dessert which unless there was another piece of hair in the dessert and the shade did not match my date, but Dana offered a III Forks pen as a momento. Needless to say Dana and Will need a class in etiquette as well as customer service. Horrible dinner service, and we will never go back. We were not the only group that had bad service, and I feel that with so many other restaurants around that actually care about their patrons III Forks will not survive if they keep treating their customers like they were nothing.
Go to Rafains for a lesson in customer service. Actually, go to any IHOP and you can probably receive better service.