Original Mattress Factory -- Raleigh, North Carolina Complaint - Beware of bad customer service
RALEIGH, NORTH CAROLINA -- I entered the Original Mattress Factory store in Raleigh, NC, in the summer of 2007 after seeing and hearing many of their commercials, which indicate they aren't "like other furniture stores" and provide better deals. My experience with this store was so dissatisfactory that I will not shop at the Original Mattress Factory again. I entered the store for the sole purpose of buying a suitable mattress for a child. The staff was uninformed of their own products and wound up selling me a box spring which was wholly unsuitable for a child. I was sold a box spring set that was so tall my child would not be able to safely sleep on the bed. Despite extensive discussions with the sales staff about the age of my child and purpose of my purchase, this was never an issue that was mentioned in regard to the product that I was sold. When I contacted the store the next shopping day after the delivery, I found them to be wholly unhelpful, despite acknowledging that the box spring set that I was sold was unsuitable for the purposes for which I expressly told their sales staff I was shopping. Despite this clear error of competent sales service, the Original Mattress Factory would not refund any money and I was then forced to buy another box spring set in order for the mattress to be functional for my child.
To add insult to injury, after I had wasted approximately $200 on the unsuitable box spring set which the Original Mattress Factory would not refund, I was then told that I would have to pay the shipping and delivery charge (again) for the box spring set to be delivered (which their sales staff should have sold to me in the first place). I would have saved money, frustration, and wasted time by avoiding the Original Mattress Factory. I will not shop further at this company.