Verizon Complaint - Verizon wants SSN and drivers license number to buy a phone online.even from established customers
WEST CHESTER, PENNSYLVANIA -- I am an established customer at Verizon. Have been for 10 years. Never been late paying my monthly bill. I use Verizon Broadband FIOS for my home phone, computer, and television. Plus, I have four cell phones with Verizon. My bill runs about $400 per month.
I have established a security password with Verizon to use online and over the phone to avoid others using my Verizon account. Verizon has my ssn on file plus my phone numbers and address.
Now, Verizon has sub-contracted a third party to run their Verizon Wireless online service. And if you wish to make a simple purchase for twenty bucks online, as I did when I wanted to add a phone to my account, they ignore your present account and treat you like a bum.
I can provide a credit card with security codes either American Express or Visa. But they insist you provide them with your social security number and either your driver's license number or passport number. That is too much information to provide online. They have my account information. I have been a steady Verizon customer at the same address for ten years but the third party they have hired want all this information. For what. I have perfect credit ratings and enjoy a six figure retirement income.
I refused to provide the information and used their telephone sales to order the phone.
We have been victims of identity theft and do not want to provide this much information over the internet.
The Verizon online sales people whom I chatted with could not spell simple words. They spelled patience as 'patients'. I will not give these idiots my personal information.
A letter has been sent to Verizon's customer service in Bedminster, NJ.