Radisson Complaint - Reservations not honored
On June 20th I booked two rooms at the Radisson Hotel in Manchester, NH for August 18th and received an e-mail confirmation of our reservation. After driving three hours to get to the ferry in Yarmouth, Nova Scotia, we were told that the ferry would be 1 hour late in departing. We finally reached Portland, ME at 9:30 pm and when I realized that going through customs would take at least a few yours, I promptly called the Radisson Hotel directly and explained to the desk clerk that we would not reach Manchester, NH until around 1:00 am and wanted to let them know this information so that we would not be treated as a "no show". The clerk informed me that she would note this on our reservations. We arrived at the Radisson at 1:20 am. We were totally exhausted and had our seven year old grandaughter with us who was extremely tired. When we arrived we were ignored until I asked the manager to get off the phone and assign us our rooms. It was then that the manager told that there was only 1 room available and would all four of us share the same room. We declined and she told us that the rooms were all booked and that she would send us to the Best Western Inn and to please hurry up and make a decision--it was either to share a room or go to the Best Western.
My granddaughter was falling asleep sitting in the stairs and I explained to the night manager that we were exhausted and had an early morning flight the following day. Fortunately, a young woman in the lobby said "That little girl is so tired, I have not used my room and will give up my room and stay with friends". The following morning, while I was waiting for my family in the lobby, I asked the same manager what time the breakfast buffet opened and she replied "The buffet is very expensive" I finally told the manager that I was not inquiring about the price and asked her if she told all the guests that the buffet was expensive, or did she reserve those comments for guests with Latino sounding names.
Her answer was "Oh no, not really" and promptly offered to get me a cup of coffee after I informed her that I did detect some form of racism and told her that I would write to the corporate office and file a complaint against her.