Jetblue Informative - Lost Luggage - Luggage Department
RICHMOND, VIRGINIA -- I think that reputation of Jet Blue is extremely overinflated and this balloon is going to burst very soon.
This 7/23/07 I had my first and now I am sure the only experience with Jet Blue and I will never recommend that company to anybody again. On the contrary I will advise all my friend and relatives to stay away from this irresponsible company in order not to turn their travel in horror story.
For 2 years I, my husband and a group of friend were planning European vacation to celebrate our joint anniversary and my husband's special birthday. We booked 12 days European cruise and was supposed to stay in London for a week after.
7/23/07 our connecting flight with Delta from Richmond to JFK was delayed and we were concerned that we will not make it on time to our British Airways flight to London and will miss our ship.
So we bought a ticket on JB to JFK; and girl Angie, who sold us Jet Blue seats assured us that we should run to the plain( it was ready to take of in a a little more than 40 min as it was also delayed) and that she will make sure that our luggage will make it to the plane. We informed her about details of our international travel and she just told us "run to the plain, everything will be fine, I will make sure that your luggage will be loaded on the plain".
The moment we landed to JFK I am getting a phone call from Angie, who informs me that "our luggage was never picked up and that it was the last flight to NY and that there are no way we can get our luggage to NY JFK until the next day".
Well, our ship was sailing the next day from London.....
We called our son and asked him to contact JB and to arrange delivery of our luggage to Oslo, where ship was making first stop.
I can right probably a book about not returned phone calls, about incompetency of almost every single person we were dealing with and about the fact that now, as of 9/19/07 our phone calls are still not returned, every times we are managing to get through the answer is " we will call you" and nobody calls and no single responsible person to be found.
We still don't have our luggage or any compensation.
As for our travel: imaging yourself on a special vacation on the ship without any change of clothing, including the underwear( which you can't buy on the ship), without any essentials which are making your vacation comfortable and enjoyable.
When you and your husband on your special day can't even enter formal dining room because you don't have an appropriate attire; when you are arriving for several hours to the capital of Denmark, where you had never been before and instead of the sightseeing and visiting museums you have to run to the local department store in search for essential underwear,shoes and clothing.
And imaging that European prices are outrageous and you feel completely ridiculous when you have to pay for the pair of pant $200, when you could buy identical in USA for $50.
Plus you feel completely robbed of not only of your belonging but of your time in the wonderful city, because you ended up seeing only the store( you had to!) and you are not sure if in your lifetime you will ever have a chance to return to this city again.
By the way: I still don't have my luggage and still don't have any single person in Jet Blue accepting responsibility and saying, yes, we will find it and will compensate you for all your troubles. All I heard only finger pointing and statements, that this is not our department who will handle this or "I am not a person, who is in charge of your file, Julie is. She will call your tomorrow". Did she ever call? No. I am still waiting(for the last 7 days).
So if you want to enjoy your vacation and not have any horror stories to tell, please,NEVER fly with Jet Blue!