Circuit City Complaint - 2 month old camcorder Dead - Circuit City Refuses to Assist
WEST MIFFLIN, PENNSYLVANIA -- Purchased a Samsung Camcorder June 2007 for 1 event and on what would have been the 2nd use of this item it's having disc read errors.
So I called Samsung... twice & on both occasions received inexperienced tech support. The techs stated that type of error requires repair (2 year mfg warranty) neither tech knew how to go about sending the item back for repair, they suggested since the item was only 2 months old to take it back to Circuit City as they deal with them for repairs.
Thinking this would be easy this afternoon I took the camcorder back to the place of purchase, Circuit City, (receipt & item in hand), to see the if they could either repair the camcorder or knew where to send it for repair.
Since this is primarily an electronics store you would think they would know how to fix or where to send items for repair. Not the case at all... the repair staffer stated they knew what to do, where to send it back but refused to do either! I'm not kidding. I am grateful there was a crowd of other circuit city haters around to provide support when they refused to do anything.
Btw The rep didn't have problem giving me the 1st initial (not their name!) & phone number of the store manager. I guess that would have been helpful if it was the telephone number at Circuit City! I fully plan to submit a BBB complaint & find out the name & address of the CEO of Circuit city. I fully expect they could care less given the way the stores are run though.
About the support - I wasn't the only one with a horror story at Circuit City today. In a virtually empty store, in the 10 minutes we waited at the repair area the woman in front of me stated she had serious problems with the repair dept then 3 fellows behind me chimed in with horror stories. One fellow bought a new flat screen TV, received a refurb on delivery & the store refused to take it back! The value of their problem items ranged from $800 - $2200. Guess I should consider myself lucky I got to use my $400 camcorder once before it broke. btw Their repair reps will claim no returns or exchanges - but that's not what the receipt states. I predict several lawsuits and a quick close of this store. The sooner the better.