Honda Complaint - Unsafe Vehicle & Lack of Customer Support by Honda
SAN FRANCISCO, CALIFORNIA -- I recently purchased earlier this Jan/Feb of 2007 a brand-new 2007 Honda CR-V EXL, $28K. I am writing to you regarding a manufacturer's defect by Honda in the manufacture of its new line of Honda CR-Vs.
My car presently has 3,158 miles on it. I brought it into San Francisco Honda Monday, 13Aug, due I had noticed some irregularities which I wanted to get checked out. They were as follows:
1) A tapping sound in the back of my car;
2) A wet spot noted on the floor of my garage under the hood area;
3) Intermittent inability to start the car whereby battery light would come on; and
4) Inability to accelerate, but sudden surge thereafter when driving.
Later that day I received a call from SF Honda, the service dealer, to advise that:
1) The tapping sound in the back of my car is due to a welding defect. They have removed all the back panels but not been able to discern the exact location thus giving rise to the concern that there may be more than one area that is experiencing this defect; and
2) The wet spot noted is actually due to a transmission leak and they will need to replace the entire transmission
Upon hearing this, I was flabbergasted. Who would have thought that a brand-new car, a Honda which is noted for its reliability, would encounter such problems? And at 3,000 miles? And simultaneously?
I was told to contact Honda America, which I did at 1-800-999-1009. A complaint was lodged on 13Aug at 4:40PM and I was promised a call back within 48 hours.
I did not hear back from them despite leaving repeated messages. When I finally got thru to my case manager, Chris at x 118178, he advised as follows:
AA) The 48 hour time limit starts from when HE receives the complaint, not when its lodged (so the time frames pretty much pointless then);
BB) The case had been closed (without action, remedy or follow-up); and
CC) He would start, but only after he had had his lunch!
I cannot believe that I, the consumer should have to be going through this! My car is a lemon--if after but 3,000 miles it already starts to exhibit such problems, who is to say what it will do at 6,000?