Best Western Hotels International, Inc. Informative - Handicap room that wasn't
I reserved a wheelchair accessible room at a Best Western hotel & when I arrived I found I couldn’t even use the bathroom. The clerk told me they only had 2 wheelchair rooms & they were both the same.
When I contacted Best Western International about their inspection process of their franchise hotels in relation to ADA I was told Best Western doesn’t inspect for ADA compliance. They said “For Best Westerns, if the hotel was built before the law was passed, it will be the owners choice to update their property to meet the American Disability Act policies.” Note they said “policies” not federal law.
I find it unbelievable that a major corporation that franchises hotels and allows their name on the sign has no concern for customers with physical disabilities. If they don’t require their franchisee’s to meet federal law, what do they require.