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Solvit Complaint - Price Gouging - Appliance Service

Review by Larry3 on 2007-08-20
CONNECTICUT -- This company charges unbelievable rates for the simplest of service calls. I called them to turn off the gas to my range and to disconnect the water and electric to the under counter dishwasher in my kitchen, because I was getting my kitchen floor replaced. I didn't even ask them to move the appliances. First they tried to come four hours earlier than the appointment, then only one guy (plumber) showed up when Solvit had told me earlier that they needed both a plumber and an electrician to do this work. When the plumber arrived he quoted me over $455.00 for just disconnecting these two appliances! When I complained, he called the manager and then said he could do it for $285.00 as long as they were paid $285.00 again to hook them back up. They charge $69.00 for their trouble for even coming to your home, then try to gouge you for these exorbitant charges once in the door.

So I paid the man $69.00 and kicked him out of my house. Don't use them or you'll get fleeced.

The next day we called A&D Appliance in Bristol, CT, and they completed the entire job in less than an hour for a small fraction of Solvit's price.
Comments:5 Replies - Latest reply on 2007-08-22
Posted by Anonymous on 2007-08-20:
Why did the tech tell you to call a plumber?
That makes no sense to me.
Posted by moneybags on 2007-08-20:
In many localities, plumbers are required to disconnect gas. But Larry, on the electical, surely you could have flipped the breaker. And is there no water cut-off for the supply line?
Posted by Larry3 on 2007-08-20:
Dear Moneybags
The dishwasher was wired directly to a 120V electrical line, no plug. The dishwasher had to be moved, so I needed an electrician. Nice try, but you simply didn't understand my needs. I guess you work for solvit.
Posted by CrazyRedHead on 2007-08-22:
Why is it when someone says something that someone doesn't like or agree with, that person automatically works for said company?
Posted by Larry3 on 2007-08-22:
Dear moneybags and crazyredhead,
Good point about assuming that someone works for the company. Sorry. But we also need to be careful not to make condescending comments like "surely you could have flipped the breaker." That too is insulting. The problem is with the companies that try to take advantage of others, not with people who offer suggestions or try to save someone else so they won't get fleeced by said company.

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