DisneyStore.com Informative - Customer Service - Christmas Items
EL CAJON, CALIFORNIA -- I have shopped with Disney Catalog for over 20 years. They are generally very helpful and easy to order from. NOT THIS YEAR! When you order on line DO NOT MAKE A MISTAKE! Once you purchase even an act of God will not change their system. You cannot amend your order or EVEN DELETE OR CANCEL YOUR ORDER. I first called customer service, but they have no customer service for internet folks. They cannot make changes to an order even if notified immediately of an error. Your fate is to return items to a Disney Store or mail it back, but both will cost you time and money. I tried to cancel my order, no you cannot cancel because you are an internet order. Internet orders to Disney, BE SURE NOT TO MAKE AN ERROR OR YOU PAY THE PRICE. I WILL NOT ORDER FROM THEM AGAIN.