Sprint Nextel Complaint - Customer Service Rep Rude As Hell
NEWTON, IOWA -- I called into this so called customer service and gave the privacy proto call info as needed. Right off the bat the CSR(customer service rep) was rude to me and it went from me trying to give her information that i had on my bill to her being rude to me. The CSR asked me if i was wanting everything for free? I replied that no i do not and that i wanted to know just why I'm being charged for having the net on my phone when i never ever used it or requested that service, then i was told by this CSR that i was a lier and that i owed that charge. Second thing; then i was wanting to know why someone took off my text msg plan i have always had on my plan from day one. Why is it that now I'm being charged almost $35.00 for these text messages and not at my plan rate of $5.00? I was talked to by this CSR with Sprint With Nextel that I'm again a lier and that "LOOK LADY IT WAS NOTED ON HERE AND YOU DID REQUEST THIS TEXT MSG TO BE REMOVED SO PAY IT ALRIGHT" When i said no it is not alright i will not pay for it and i want a supervisor right now. After this CSR argued with me for 45 minutes i was put on hold to be transferred to her supervisor, after that hold this CSR came back on phone and came at me full force once again.
Okay now i have been on ths phone for over ONE HOUR AND 30 MINUTES at that time. AFter getting tired of hearing her not being able to be respectfull and helpfull i hung oup on her.That call lasted well over hr and 30 minutes. I made a call back and spoken with new CSR , this man gave me his supervisor to only have her then tell me two numbers to call and that she is unable to give me the first CSR name for it is coded. I called the two number's for Sprint with Nextel. Guess what? They are not who i need to talk with and no live person on the other end as well.All it does is takes me back to customer service as very first time. Now it has been over 3 hours and 27 minutes with this issue. Made another attempt to call into customer service once again from my Sprint cell using 411..
I was not gave any number to use that time and i just hung up and came on line to do some searching. I want everyone out here to be aware of how POOR OF CSR IS WITH THIS RIP OFF COMPANY NAMED SPRINT WITH NEXTEL. Please help the rest of us stand up to this company and voice our thoughts and pull our business out with this so called company.
Do not call these two phone numbers if you are looking to make a complaint on any CSR with this company..703-433-4000 and "corporate Security of Sprint with Nextel 1-800-877-73330