Best Western Hotels International, Inc. Complaint - Unbelieveable!
NEWPORT, RHODE ISLAND -- My husband, who is serving in the US Navy had to do some business on the base in Newport. Barracks (otherwise known as the BEQ/BOQ) are usually available for active duty transient personnel, but due to an event on the base all barracks rooms were full and some of these service members were sent to outside hotels. The closest of these were a Motel 6, which was charging $80 a night,the local "no tell motel", and the Best Western. Being a native to the area, we had stayed at this particular Best Western on many occasions over the years, especially during the holidays, and only five years ago had been paying $36-$42 a night with a military discount and our Gold Crown Membership.
That has all changed. The Jai Alai that was across the street is now the "Newport Grand", and the hotel added several floors to hold those who are across the street to gamble. This two and a half star hotel charged my husband $328 for his room for three nights, being told that was the best rate they could give him with his discounts (he paid full price), and if he wanted the room over the weekend, $169 for one night and $189 for the other. We recently stayed in Florida, at Best Western's Weeki Watchee Resort (a four star BW), and paid $76 a night,and had a wonderful stay. At that rate, my husband could have stayed at the historic Hotel Viking with a fireplace and a marble bath for $137 on the weekend.The staff at the hotel were also rude when he inquired about continental breakfast telling him, nope find a restaurant and giving him a hard time when he went back at lunch time the day he checked out because he left his mobile phone in the room.
Thankfully, the head of housekeeping retrieved it for him. Do yourself a favor and DON'T STAY HERE!
More Reviews on Best Western Hotels International, Inc.: