Comfort Inns, Suites & Hotels Complaint - Security/Noise Issues
T OR C, NEW MEXICO -- This hotel has a secondary entrance that requires a keycard to enter. The lock was disabled/broken and allowed anyone to enter the interior of the hotel, unmonitored, at anytime time of the day or night. This is a major security issue for those choosing hotels based on security.
The second issue is the "slamming door" effect. The rooms have large, heavy doors that self-close. The problem is that when they close they create an effect that is similar to a door being slammed. The hotel design is such, that this noise reverberates throughout the long hallway and sounds like it is happening in your room.
Third major issue is that this hotel has very poor customer service response from its management. They will either not reply to your concerns or if they do respond, it is in a very rude fashion. They get away with it, because the hotels in the area book up very fast on the weekends and they know that they will fill up regardless if you choose to stay there or not. Horrible customer service.