Sears Complaint - Sears Has Very Bad Service
WILSON, NORTH CAROLINA -- Purchased new Kenmore refrigerator one year ago and with the purchase I also purchased a three year warranty which includes a yearly maintenance check. As the one year was approaching, called Sears to schedule the maintenance check and they gave me an appointment for one week later and said they would call me the day before and give me a time.
They called and gave me a time of between 8am and 5pm. This is a nine hour window. I have never been given such a wide window on any appointments before, but since they did not give me a choice I accepted it. Stayed home all day waiting for the tech to arrive. 5Pm came and went and still no tech. Finally about 7pm he called and said he was running behind and it would be another hour or two before he could arrive.
Then at 8pm he called back and said it would be at least another hour before he could come. Told him to forget it.
E-mailed Sears customer service and all they could say was. Thanks for letting us know, and we will continue to provide excellent service. I e-mailed them back and told them that they had not read my e-mail completely as I did not think they gave me good service. They e-mailed me again with the exact same reply.
This is terrible service, and I will not re-schedule. The nine hour window was really disgusting. Most companies give a 2 to 4 hour window. Sears gives 9 hours and then cannot even make that and does not even call before 5pm to let me know he was running late. Now that I complain they just ignore my complaint and say they will continue service with excellence.
They never did call back to see if I wanted to re-schedule or not.
That is a real joke. I will never buy anything else from Sears and never have anything else to do with with Sears again. They are a company that just will not give any service.
Hope this is a warning to others. Sears does not care about their customers and service is very hard to get.