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US Cellular Complaint - Stay away from these crooks - Mobile phone service
Mobile phone service - Complaint
I have been with US cellular for almost four years and was relatively pleased with service and coverage until I moved within the last few months. I had a 700 minute plan so I could use my mobile for long distance calls but once I moved (locally), I no longer had a signal sufficient to hold a call. I called US Cellular and discussed options with them and they agreed I was in a poor coverage area and subsequently agreed to let me out of my contract, which I was happy with. My contract expires in May of 08 so they told me that I needed to return the handset that I had gotten with the contract (cheap Nokia) and charger, which I had no issues with. I went to the store today to take care of this and the agent got someone on the phone to review what I was told and apparently, the person on the other end told her she needed to check to see if the phone was damaged (the phone is in pristine condition). The agent told us she needed to go to the back and returned a couple minutes later to show us that there was a red sticker under the battery cover that indicated the handset had water damage and stated that, based on this, she could not accept the phone because it was not in "like new" condition. She said there would be a $150 cancellation fee now.
I was seriously ticked. There's nothing wrong with the phone. It has never been in or near water to get damaged. I don't understand why she had to take it into the back of the store to "check the indicator". Seemed suspicious to me. The indicator was right under the battery cover and she should have done so in front of me. So, I am stuck with a handset and service that doesn't do what I need it to and with a cellular company that uses deceptive practices to avoid doing what they say they will. I called Customer service and was told that I had no way of knowing whether or not the phone had been water damaged (WHAT???) and the idiot actually tried selling me another handset thinking it might work better since this one was damaged.
STAY AWAY FROM THIS COMPANY!!! I've never been so angry with a company such as this and am NOT the type to complain but I thought I needed to warn others about the deception and lies this company practices.
I was seriously ticked. There's nothing wrong with the phone. It has never been in or near water to get damaged. I don't understand why she had to take it into the back of the store to "check the indicator". Seemed suspicious to me. The indicator was right under the battery cover and she should have done so in front of me. So, I am stuck with a handset and service that doesn't do what I need it to and with a cellular company that uses deceptive practices to avoid doing what they say they will. I called Customer service and was told that I had no way of knowing whether or not the phone had been water damaged (WHAT???) and the idiot actually tried selling me another handset thinking it might work better since this one was damaged.
STAY AWAY FROM THIS COMPANY!!! I've never been so angry with a company such as this and am NOT the type to complain but I thought I needed to warn others about the deception and lies this company practices.
Comments:
Posted by HappyJoyBear on 2007-08-21:
This is a water damage sticker, which changes colour if moisture gets into this bit of the phone, and will be used to void your warranty if your phone stops working for any reason.
In most cases, the cell phones still work after little water exposure.
The sticker does not lie, unless you think that they replace the sticker just to make you pay a cancellation fee. Very unlikely.
In most cases, the cell phones still work after little water exposure.
The sticker does not lie, unless you think that they replace the sticker just to make you pay a cancellation fee. Very unlikely.
Posted by KenPopcorn on 2007-08-21:
There are generally two of these stickers. One under the battery, and one internally. The one under the battery arrives already red in something like 40% of new phones. You might try insisting that they open the phone and check the second sticker.
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