Wells Fargo Mortgage Complaint - Delay Posting On-Line Payment to Charge Fees
NEWARK, CALIFORNIA -- We are in Wells Fargo Mortgage Hell!
About 4 years ago we re-financed our home with Chevy Chase, and it was almost immediately bought by Wells Fargo. Thats when the trouble started. The only good news is that it's a 5.25% mortgage...so it's a good deal. After the 1st year, the payment coupon book was depleted, and they never sent us one again. So...we had to go into the bank every time to make our payment. This got to be cumbersome, and I set up all of our banking on BofA on-line. Terrific you'd think right?
Our mortgage payment with Wells Fargo is due by the 16th of every month. So, I set it up for automatic payment on the 15th - starting Jan '07. In mid July we heard from Wells Fargo for the 1st time to say that we owed them over $600 in late fees from being late each month since January. At first I thought it must be a BofA error - but no! They showed that they had delivered the payment on time or early every month. But....Wells Fargo didn't credit our account for 2-6 days after receiving payment, and then charged us $103. every time.
We printed out the banking on line statements...and brought them to the bank. No one there could help us - basically they said that we had to call the mortgage department, which we did. They wouldn't remove the fees...and basically said "too bad".
For the August payment, my husband went into the bank on 8/14 to make the payment PLUS all the fees to avoid more late fees pending resolution of this. We just got a statement from them yesterday. It showed a late fee imposed for August...and all the late fees still owed.
We're taking them to court.