StainSafe Complaint - StainSafe warranty is a cheating
UNION CITY, CALIFORNIA -- I bought StainSafe 7 year warranty for my dinning set and China (bought from Leviz in Santa Clara,CA). The reason I bought the warranty because I've been told if anything is damaged, they will repair it. First time I filed a claim, they denied it, reason is that they only repair wood and glass damage. My broken piece is a glass door rim, not wood, not glass. Ok, I accepted the reason. Last month I filed 2nd claim because the glass door is broken. They asked me to mail them the supported document including copy of warranty, invoice and 5 pictures within 30 days. I mailed it out 2 weeks before the deadline. Now my claim is denied again. Reason: they didn't receive the document within 30 days. I want to talk to their representative, but no live people answers the phone. No one replies my email.
I called Levitz, they said they no longer use StainSafe because of their bad service. Basically, nothing I can do now. I really feel this warranty is a cheating.