Verizon Complaint - Early termination fee due to Verizon's breach
BALTIMORE, MARYLAND -- My son, a college student, recently moved into an apartment off-campus and contracted with Verizon for their Freedom Essentials package offering phone, TV (through Direct TV) and internet at a discounted rate for all 3 services. He was contacted by Verizon and Direct TV to install phone service and TV service within about a week (Direct TV even moved up their install date by 5 days to get it in even faster than anticipated). He was also told that equipment would be shipped for DSL after the phone line was installed. Just 2 days after installation he was notified by Verizon that they could not provide him with DSL...that there were too many people in his area that had it already. Now the discount on his other 2 services would be lessened and he would have to get internet elsewhere at a higher rate. As his finances were limited, he was forced to cancel and opt for Comcast Triple Play which was installed with no problem. Now Direct TV is charging an early termination fee of $150.00. Let's not even get started about Direct TV, whose customer service consists of many robotic humans saying... "I'm sorry, you owe the money". They have even gone so far as to send it to collection after only 2 months.
We feel ultimately this is Verizon's responsibility as they initiated installation of the service without knowing whether they could in fact deliver all services in the package. I have spoken to supervisor after supervisor. One tells me they will reimburse us for the termination fee, only to have the next supervisor overturn the decision and never let us know. The last telephone call, I was told that I could talk to that person's supervisor and they would call me within 24-48 hours. It's been a week and a half. I've tried the local TV news stations, and am in the process of filing the myriads of paperwork for the attorney general and the public service commission.
No one seems either surprised, or cares to help. Someone has to stop this company from lying about the service they can provide and then letting the poor consumer foot the bill for their mistakes.