RCA/Thomson INC Informative - Still waiting
PITTSBURGH, PENNSYLVANIA -- Please don't buy RCA products. I have been waiting for a working RCA L32WD12 since I mailed one back to the company for service. I have gotten 2 refurbished TVs. Neither one is in working order. I got one on July 25, after waiting & calling. It did not have the back panels on it,nor in the box. It would not stand up correctly. I had to return it also to Texas. Then on August 20, 2007, i received another 32 inch from the same refurbishing center & it does not work at all. The back panels were not on & they also were not in the box. I refused to wait for another packing slip to come in the mail from RCA/Thomson. I refused to drag this TV to another Fed-ex center to ship back. After waiting on the phone for 10 minutes, I was told that they will allow me to take it to a service center & have it checked out. If the TV is defective, the service center will mail it back. Whoooo! I still do not have a working TV after returning 3. They lied & told me that I was to return the TV & I would get a NEW TV in 7 to 10 business days. They tell lies & then will talk to me on the phone like they are robots. Please do not buy RCA, the warranty is the worst. I did purchase this junk at Walmart. Walmart would not do a thing to help me either. I have called & kept them up on this terrible situation. All I get from them is sorry. Yet, I purchased an extended warranty when I brought the TV.
It still goes on while I am waiting for a TV from RCA. No refund on that warranty. I am not using it but the time is running out.