Asia-Miles (Cathay Pacific Airlines)-China Complaint - Asia Miles Never Honour Air Miles Award- Beware Of Scam

Review by KJI on 2007-08-21
HONGKONG CHINA -- Don't Trust Asial Miles , they are big hoax and scam

I am member of Asia Miles linked with Cathay Pacific Air mileage program since 2001. These interlinked companies are located in China. I have accrued lot of mileage points , but so far in last 6 years I am not able to redeem and on so many occasions my points lapsed .Several times I tried to redeem mileage awards by booking a ticket online on cathay pacific and through Asia miles customer service. But till today I always got same reply that Flights are full. Even when I tried to book a ticket using Asia miles two months in advance, i got same status as " no availability".

I am holding quite a good amount of points but in last 6 years I am total failure to make use of it .

We are all very familiar about Chinese business ethics, the way people are ripped by counterfeit and fake products from China. Similarly this Airline with the help of Asia miles award program-- are doing malpractices with many innocent customers/passengers by not giving them worth of reward points they generated. My case could be isolated one, but issue here is ,in spite of several attempts, believe me not even once I could make use of it.

I am sure Asia miles is pure hoax, as well as scam similar to many Chinese business scams we come across. Cathay pacific is part of this game.

I alert people to be careful. watchful with this coalition of popular customer ripping program which is otherwise known as Asia Miles reward system. Don't ever get duped by their glossy posters and advertisements. Better steer clear from these jokers from China.

I got following lip service reply from jokers from Asia Miles jokers in China- ( a Country popular for Snake eating)

I do appreciate that you would like to use your miles on your preferred

award types and understand the reason for your frustration at not being

able to utilize your earned mileage. Regarding our redemption seat
allocation, allow me to explain that the number of award seats
depends on the time of year, routing, time of day and predicted
passenger load. If a flight is forecasted to be full, fewer redemption

seats will be allocated. As we get closer to the flight date and a
realistic forecast emerges, additional seats may be released for
redemption should the flight be under the originally estimated

As much as we wish to assist our members with their redemption
due to the reasons explained above, it might not be always possible for

us to accommodate demand......................................

I hope the above clarifies the matter. We wish to assure you
that we genuinely wish for our members to enjoy their membership with
us, and sincerely look forward to being of service to you soon.
Kind regards
Donna Kong
Customer Relations Executive
Asia Miles Service Centre

-------------------------------end of reply from asia miles.

finally let me wind up my ranting by ending with "BEWARE OF ASIA MILES- THEY ARE PURE SCAM FROM CHINA"

Comments:1 Replies - Latest reply on 2007-08-22
Posted by Anonymous on 2007-08-22:
I am going to go to Hong Kong several times next year and will be flying Cathay Pacific. Thanks so much for the info. I will make sure all my miles go to my American miles account. Have you checked to see if you miles can be used in the "One World" airlines network? (If they're part of that.) I also had the same experience with Air Canada--never any open seats to use miles--and also would call as much as 3-4 months in advance. I finally opted for dining certificates which paid for some nice dinners. It does seem like a scam though when you can't get what you deserve for being a frequent flyer. Thanks for the heads up.

Your Name:
(displayed with your comment)
Your E-mail:

Your Experience/Advice:
Check spelling

By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.

Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.