Tunebelt Complaint - Overcharged with no explanation!

Review by 48439 on 2007-08-22
CINCINNATI, OHIO -- The following is a series of email correspondence I had with the customer help from Tune Belt following the purchase of an armband that weighs about 2 ozs. I should have been put off the sale because the site failed to give me a summary of costs including postage. But with these things I foolishly pressed on with the sale.

The story began like this;

I recently checked my credit card statement from Tunebelt for the purchase of an Open View Armband for the iPod your site states that the price is $17.95 my statement shows a charge of 46.50 U.S.DOLLARS.

I have not received any complete statement showing how much shipping will be and nothing appeared on your site when I made payment.

Could you please let me know if this is your standard charging or if there has been some kind of error?

I believe that charging $28.55 for shipping of such a small item to be excessive.


Tune Belt responded by saying;

All international orders go by EMS ( Express Mail), which is an additional shipping charge. Our website states: Applies for US and Canada only. U.S. Express Mail used and rates charged for shipments to other countries. The shipping charge is provided by the U.S. Post Office.

Tune Belt, Inc.

I replied by saying;

Hello Linda,

I have received the package and as I expected, you have used an excessively large postage bag. The item is small and when purchasing it I didn't expect you to place it into a post bag 8 times the size of the item and therefore the price of postage is excessive.

Also when purchasing the armband the price stated on the website was clearly noted as $17.95 but on your postal service document attached to the excessively large bag was the price for the item as $21.50 so you have blatantly overcharged me by $3.55 and through your own incompetence you incurred excessive postage charges. [Note: This was an international sale and Tax does not apply]

This is just not acceptable service.

Tune Belt replied with this;

The envelope used was provided from the U.S. Post Office to be used on EMS International shipping I am sorry you feel that it was too big.


I thank you for taking the time to read my correspondence, and warn you that you’re after sale service from Tune Belt Inc will be less than satisfactory.
Comments:2 Replies - Latest reply on 2007-08-22
Posted by Slimjim on 2007-08-22:
While you can make an argument for credit on the purchase price, clearly you don't live in the US. You can't expect sites to list the ever changing and humongous list of international destinations and their rates. Frankly, the charge doesn't seem out of line for overseas shipping. Not sure what you expected nor what difference the bag size actually meant since weight is the key.
Posted by Anonymous on 2007-08-22:
Very well written Tunebelttheft. I'm don't think I care too much for that Linda chick. Anyway, thanks for sharing. I voted your offering 'Very Helpful'.

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