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Boyle Toyota Complaint - Poor Customer Service

Review by CAGNEY on 2007-08-22
SUMTER, SOUTH CAROLINA, SOUTH DAKOTA -- Boyle Toyota also known as Boyle Auto Group in Sumter, SC has the WORST customer service of any business I have ever dealt with. This is the second vehicle I have purchased from them but this time I saw the truck on the lot, called in and was given the internet salesman and purchased it over the phone without even driving it. I was that confident in Toyota and the previous experience I had with Boyle Toyota. Boy have they changed since my last purchase several years ago. I paid full asking price for a 2004 Toyota Double Cab 4X4, which is a certified Toyota used vehicle. I called after I realized there was no owner's manual in the truck and was told that the owner's manual would cost me $30.00 and did I really need one. I called The Toyota Center in Columbia, SC to see about having some extra keys made and inquired about an owner's manual. I did not even purchase this truck from The Toyota Center and they were able to order one in a couple of days and charged $15.00. The sales rep was supposed to send me a bottle of touch up paint in the mail and guess what I have never received it. The sales rep was supposed to hold all registration paperwork until I called since I was transferring a tag on a truck I was trying to sell and submitted the paperwork without any further contact from me. The list goes on and on. I called and spoke with the Internet Salesperson, his supervisor and the next supervisor up.

All I could be told was that Boyle Toyoto was the number one dealership and everyone could not be satisfied. I asked for the owner and he was out of town and supposed to call me back. Do you think he did? Of course not! Boyle Toyota gives Toyota a bad name and from now on The Toyota Center in Columbia, SC will get all of my business.
Comments:3 Replies - Latest reply on 2007-08-22
Posted by Anonymous on 2007-08-22:
Always a good idea to test drive a car before purchase it.

You would notice the missing (paper) manual.

You pay full asking price? Ouch, there is always room to negotiate (even for a cert. used car).

If they tell you they wouldn’t, go elsewhere.
Posted by MRM on 2007-08-22:
You could go to the Toyota's website and download the manual.

Speaking of dealership, I wish I was off today, from work, so that test drive the new 2008 Jeep Liberty. The 2008 Liberty has been revamped with new headlights and grilles. I was thinking about buying a Jeep Patriot, but, after I saw the new 2008 Liberty, Im glad I waited! Go to www.jeep.com and look at their line-up of great Jeeps!
Posted by Anonymous on 2007-08-22:
Most prefer the original (small) owners’ manual that fits in the glove compartment.

The online version is a good backup, but not very useful if you are on the road.

Unless someone print the entire owner’s manual. Ouch.

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