Boyle Toyota Complaint - Poor Customer Service
SUMTER, SOUTH CAROLINA, SOUTH DAKOTA -- Boyle Toyota also known as Boyle Auto Group in Sumter, SC has the WORST customer service of any business I have ever dealt with. This is the second vehicle I have purchased from them but this time I saw the truck on the lot, called in and was given the internet salesman and purchased it over the phone without even driving it. I was that confident in Toyota and the previous experience I had with Boyle Toyota. Boy have they changed since my last purchase several years ago. I paid full asking price for a 2004 Toyota Double Cab 4X4, which is a certified Toyota used vehicle. I called after I realized there was no owner's manual in the truck and was told that the owner's manual would cost me $30.00 and did I really need one. I called The Toyota Center in Columbia, SC to see about having some extra keys made and inquired about an owner's manual. I did not even purchase this truck from The Toyota Center and they were able to order one in a couple of days and charged $15.00. The sales rep was supposed to send me a bottle of touch up paint in the mail and guess what I have never received it. The sales rep was supposed to hold all registration paperwork until I called since I was transferring a tag on a truck I was trying to sell and submitted the paperwork without any further contact from me. The list goes on and on. I called and spoke with the Internet Salesperson, his supervisor and the next supervisor up.
All I could be told was that Boyle Toyoto was the number one dealership and everyone could not be satisfied. I asked for the owner and he was out of town and supposed to call me back. Do you think he did? Of course not! Boyle Toyota gives Toyota a bad name and from now on The Toyota Center in Columbia, SC will get all of my business.