Starving Students Moving Company Complaint - Rude, Careless Movers
DALLAS, TEXAS -- Moving day came, and I expected the crew between 8 and 10 AM. They showed up at 6:30! Without much preamble, one of the movers ran around with a clip board, asking what was going and what was not, the other loaded several boxes I had already packed onto the dolly, then proceeded to curse all the way down the stairs! I'm not talking garden variety cursing here, we're going with G-D, M-F, ect... When I asked the clipboard-wielding foreman what the problem was, he stated the boxes were too heavy and carrying them down 3 flights of stairs was just too much! (the company had no specific weight guidelines for boxes).
The nightmare continues... When we got to my new apartment, they cursed again at having to carry everything up to the third floor, even though I had specified that when I hired them. Then came the parade of broken things: the handcrafted bookcase, the handcrafted credenza, the television, the brand new roll around duffel bag had holes in it... several boxes were (deliberately!) inverted - how can you mistake which side is up on a box labeled 'this side is up'? A lot of the things I had in the overturned boxes broke, like my jewelry box, dishes, ect. Then the most insulting: my two torchere lamps snapped at the base, and the mover/cusser chuckled as he lay them down on the floor and said 'these didn't make it!'
After putting up with their mouths and attitudes for 6 hours, they finally presented me with invoices, told me to sign here, here, and here, then they left. That was the first time I saw the inventory form, and I had to study it, because... in code, they described all my furniture as badly worn, scarred, old... basically crap! That evening, I made several trips to the old apartment, to load up things the movers did not load, like: the office chair, the support braces for the bookcase, the floor fan, boxes they said they had no room for on the truck...
Their customer service department is equally inadequate. I called them to complain, and only then found out I could file a claim for my damaged goods. However, the claim form is cumbersome, and demands pictures of the broken things before and after the move, and a copy of the inventory. From their instructions I found out that a review would then ensue, and that if the review panel deemed my claim had merit, I would be reimbursed for a portion of the value of my damaged goods.
If time had not been so pressing, I would have simply dismissed them when the first foul word tumbled from their mouth... but I do know I will never hire them to move me again!