Time Warner Cable Informative - Time Warner Lack Of Service
SUSSEX, WISCONSIN -- This is a copy of the e-mail I sent Time Warner today regarding the treatment I received in attempting to hook up their TV service on top of my existing phone and internet services;
"Three weeks ago I attempted to call to have my voice mail fixed on my home phone through you. After 45 minutes on the phone continually being told I you would be right with me, I hung up. A couple times since then I attempted to call only to wait endlessly with no response.
Last week I attempted to contact AT&T about switching to their service. I was connected IMMEDIATELY to someone willing to help me. Unfortunately, for the exact same services I have now it would cost me an additional $20 a month. I therefore declined their service and decided to give you one last try.
When I called I was set up with a package I was agreeable to with a reasonably good install time. It was to occur August 22nd between 11am and 1pm. I ensured twice that they would contact my cell phone 10 minutes ahead of the tech's arrival so that I could meet them there, as I work close by.
At 11:00 this morning I called once again to verify they were going to call me ahead of time. I once again gave them my cell phone number to call.
At 12:30 I went home to eat lunch assuming the tech would be there shortly. Upon arrival I found that someone had called my home number. Assuming the worst (as I have learned to do with your company) I called again to verify that they hadn't screwed up. I was told by Justin that nobody had been out to the house yet, and seeing as it was 1pm already I asked him when my appointment was going to occur. He stated that he would have dispatch call me back within minutes.
After 45 minutes of waiting and no calls coming back I once again called your number. This time I was told by "Chamiqa"? that they had attempted to call me at 11:59am and that they had tagged my door. I never received a call on my cell as requested, and there was no tag on my door. I was told I could reschedule. I threw my phone in disgust.
After cooling off I called AGAIN and asked to immediately speak to a supervisor. Kristi informed me that she needed some basic information and she would get me in touch with a "lead". After sitting on hold twice she asked to be able to call me back, as no "lead" was available. 20 minutes later she called to say that they had gone to the wrong address. At that point she stated that she would reschedule the appointment. That appointment couldn't happen until August 27th. At that point I had had enough, as I still wasn't speaking to a supervisor
and I was being treated as if this was MY fault."
I am still waiting to hear anything in return.