Best Western Hotels International, Inc. Complaint - Very Bad Service - Customer Service
HUBBARD, OHIO -- My mother and I were traveling through Penn. to Ohio. Half way through Penn. we pulled into a cafe to log on to the net and find a hotel. We came up with Best Western Penn Ohio Inn & Suites which was right in Ohio. The website said that the hotel allowed pets. Arrived at the hotel and checked in. Then entered through a side door with our mini daschund because it was more convenient.
The next morning my mother noticed an extra 20 dollar charge on our bill. I wondered why, or how they charged us for that when they didn't even know we had a pet. I noticed that all of the halls had security cameras.
I went to the desk clerk to ask about the charges. She then accused me of "SNEAKING" in a pet. First of all, how am I sneaking in a pet if the website says they allow pets? Second why are they using cameras for spying on guests when they are supposed to be for security? When I asked the clerk about this she LAUGHED at me. Is it common practice for Best Western to randomly charge people without notifying them? Would it have been so hard for them to confront me about it instead of flat out accusing me of SNEAKING??? Why did she have to be so rude? Why falsely advertise that you allow pets when all your are going to do is treat the guests that bring them like common criminals?
I am irate at the treatment we received here. This is not what customer service should be like. It seems though that more and more hotels feel they can treat their customers however they please, as long as they are making a buck. I can assure you though I will never grace the halls of a Best Western ever again.