Barnes and Noble Complaint - Misrepresentation and Overcharging
On 12/14, I placed an order with Barnes & Noble.com for Christmas presents consisting of a CD, a movie, & two books. All four items were said to be in stock and available for shipping within 24 hours. I requested that all the items be shipped at the same time. On the 16th, two of the items were shipped with no explanation for why the other items were not. That day I sent an e-mail to firstname.lastname@example.org find out why my other items were not shipped, and to find when they would be sent. I did not get a response, so I called 1-800-THE-BOOK. After over 20 minutes of sitting on hold, I hung up. The next day I sent another e-mail asking the same questions. On the 18th, Felicia a CSR wrote back to me apologizing for the delay and telling me that the remaining items would be expedited, and that I would get an e-mail confirming when the items were shipped. Two days later, I still have not received anything telling me that the items have been shipped. After nearly a half an hour of being on hold, I finally talked to someone, who said that my items would be shipped and the shipping method would be upgraded. I was also told that an e-mail confirming shipping would be sent to me. I did not receive one, however after checking the website I found out that my "In stock and ready for delivery in 24 hours" items were shipped on 12/20, after ONLY a week! Barnes and Noble did indeed upgrade my shipping to make sure that I would receive the items in a timely manner based on when I ordered them (if you call Christmas Eve as timely), however while looking at the web site I discovered that Barnes and Noble was charging me more than I had agreed to pay based on the e-mail receipt I received when I first placed the order. Yes, Barnes and Noble has decided to charge me for their mistake. Not only have they misrepresented themselves and their items, but also they have charged me more than I agreed to pay.