Sprint Nextel Complaint - Ruined my credit - Cell phone
WASHINGTON -- I am 22 years old and in the military. I have been with Sprint for over 3 years and will terminate my service with them as soon as my contract is up (4 year contract, just like my enlistment). They are awful.
At 8:35AM one day, I receive a voicemail message from a collection agency claiming I owe Sprint $80.98 and that this debt will be put on my credit report. I live in military dormitories, and have never bought a car. My cell phone is the only notch I have as far as credit history!
How can I owe Sprint money when I just made a $79 payment two days ago?
I called Sprint and after endless automated selections (“press 2 for Spanish”…”press 3 for this”…”press 6 for that”…), finally reached an actual person. She couldn’t find my account anywhere in the system. Not by my phone number, not by my name, and not by my SSN. (I guess due to the Sprint/Nextel merger…people’s information is getting lost in dual systems? Who knows, but that sounds awful to customers on the other end of the line…offering up your sensitive personal information, and finding that you are NOWHERE in their system!) I get transfered to the requisitions department.
Once they finally find me in their books, they see that I added a second line for $9.99 a few months ago. The person explains that when I did that, I acquired a new account number, which I already knew that, so I was okay so far.
I explain that the day I added my second line, I made an $80.98 payment to my bill at the same time…
The phone rep said he “guessed” what must have happened was the sales representative must have put that payment onto the new account (which is why every time I pay on my current bill, I am almost $90 over credited on the account spending limit).
The old account still showed up as past-due, and was not terminated!
Because of this blatant discrepancy in customer service, I am pissed and ready to cancel my sprint service all together. The phone rep offers to credit my current, active account with $50, so long as I pay the collection agency and settle the debt. I say okay, and he tells me I should see the credited monies on my next Sprint phone bill.
I call the collection agency, and pay over the phone, hoping that they won’t destroy my virtually-nonexistent-credit history…since it was SPRINT’S MISTAKE and not mine…
A Sprint phone rep calls me back at 2:15 PM asking if I am satisfied with the way the matter was settled. I tell her that I am still highly upset because this isn’t the first time something like this has happened to me:
-Last year, I approached a Sprint Store on the base I was stationed at, and asked about a flier advertising a 15% military discount.
- I was given the discount and a few weeks later, rewarded with my entire Sprint service being shut off supposedly due to a $300 past due balance on my spending limit.
-I call the sprint customer service (from a PAY phone no less!) and inquire about what is going on.
-It seems that when the service representative gave me the military discount, I was (yet again) switched to another account number, and the old one was viewed as delinquent…resulting in any services associated with my SSN to be turned off completely.
All in all Sprint is terrible as a service provider. The current collection issue was officially resolved at 2:30 PM. (6 hours and 5 minutes after receiving the initial call about my credit being on the brink of ruin.)
I felt the world should know about this disgusting service, and steer clear of it. I am going to terminate my service with them as soon as the contract is up!