Sofa Express Informative - Just Terrible Furniture and Service
CHARLOTTE, NORTH CAROLINA -- Back in February after many many months of looking around my wife and I, decided that we would purchase two sofas and ottoman from Sofa Express.
The furniture was delivered in March relatively quickly and on time, then we went into Limbo non existing land. Problems were the skirts on both didn't sit straight or fit on flooring, and red thread was showing through the pale yellow fabric. The arm on one side of sofa was bent, and ottoman totally messed up, a child could make it better.(It was replaced but five colors off) they didn't care.
We are six months down the road now calls to schedule service are a joke to them, calls to managers are returned but no action, and has generated more arguments in my house than anything else in twenty years.
I will have to replace it all and wasted at least 2300.00.
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