Rainbow Suzuki Imports Complaint - Denied Promises after Purchase
COVINGTON, LOUISIANA -- On August 11, 2007 my wife Stacy and I went to the Rainbow Suzuki Imports dealership to buy a car. The car we purchased on that day was a 2006 Mercedes C230 with 26,400 miles. Our salesman’s name was David. Our dispute with the dealership is as follows.
When my wife and I decided to make the decision on this vehicle, there were a few problems that needed to be fixed with the car in order for us to agree to purchase it. The car had two bad right side tires with chunks taken out of the sidewall, which made it unsafe to drive. When we were outside looking at the car with David, he agreed if we buy the car he would replace the two bad tires with the same Michelin Pilot Primacy tires it had on it. David even crouched down next to the tire to get all the information off of it. At this time we agreed on the deal. The tires came in on August 20th. When my wife picked the car up they put two Pirelli tires on it. Not what we agreed to have installed. Now the dealership refuses to put the correct tires on the vehicle, so now we have a missed matched set on the car. This is a (BAIT & SWITCH PROCEDURE)!
I want the two Pirelli tires replaced with two new Michelin Pilot Primacy XSE, 225/45/R17 (W) Speed rating tires, as guaranteed by the salesman. This is what was on the vehicle at the time of purchase.
I would appreciate help with this matter to get this resolved with the dealership.