MetroPCS Complaint - Phones and customer service
DALLAS TX 75115 -- Dear Metro PCS
I am appalled at the service and product I have received since switching my cell phone service to what I thought was a cheaper, better, more efficient cell phone service provider! Boy, have I been misguided, mislead, and terribly disappointed by your people, product and services. To expedite my story and complaint, I came to use your service around February 06. It is August 2007 and I have had to purchase 5 new phones because of defects in the 1st four. My latest purchase was made last week at your Duncanville, TX. Store in which I dealt with your customer service representative [name removed].
Notwithstanding, yes, I was upset as I have had to come here 5xs, not counting the times I went in to pay a bill, or the one time I made a purchase of a headset, which also never worked. Therefore I have been in there at least 15xs in the last year. 5 of those times were to purchase another phone that would later turn out to be defective for 10.81.
[name removed] was rude, nasty and her supervisor had to admonish her several times by telling her to just finish the transactions and to be quiet, of course [name removed] never shut up and continued to make snide comments to me. I told her my concerns and she stated to me. ““Well, if you do not like the service just go somewhere else. If you do not like the burger you buy, would you keep going to the same place to get it?” My return retort was simple, “ Look Mrs., I just want to make sure that this time, the phone I am purchasing will last longer than 3-5 mo or have there been problems with this phone as well? (I tried a different brand/type of phone this 5th time around) [name removed] stated in her usual nasty tone, “I am sure this one will have problems too”
I advised this woman that she had no business working in customer service or behind anyone’s counter where a person has to come to her for help. She continued to talk down to me to the point that her boss once again advised her to be quiet, which she never did. Keep in mind, I have been to this store at least 15xs in the last year, and have observed many people coming into this location complaining about defective phones, and God help them if they have to deal with [name removed]. She is always nasty, condescending and rude. To top off everything, there is security in the building that only tells the customer if they disagree to never come back. What about the way me and those other customers are being treated that will force you to raise your voice?!!! After all, if the people behind the counter are talking loud to you, you as the customer have to raise your own voice just to be heard above the customer service person. To tell a customer that they cannot come back because they voiced a complaint to a customer service rep is wrong and has facilitated what I think is a sham of a business perputraded by Metro PCS.
Not only does Metro PCS have a problem with its product, it has a problem with its people, at least in the corporate Duncanville, TX. office that need addressing immediately!! I was not an irate customer, I was aggravated, I became irate after dealing with such nastiness and intolerance for a customer with a genuine problem. Needless to say, after the next mo or so, Metro PCS does not have to worry about me and the 50 friends I know who are all having problems with your defective phones all of different types, also 2 of these people have had to deal w/Mrs. Lacy in your Duncanville, TX. Corporate office and dropped their service already. You will be hearing from a few others with regard to your defective product. I am going to copy the Better Business Bureau as the ‘word’ is already out on you, DO NOT BUY METRO PCS!!!!
Metro PCS while cheaper, is not better. You get the cheap service, cheap customer service (whether in person or on the phone at your 800 #) and cheap personal that you pay for. Cheap, in this case is exactly what you get and it is NOT Better!