American Airlines Complaint - Frequent Flier Miles
TAMPA, FLORIDA -- It is almost impossible to redeem my miles for anything other than midnight flights and even then, they are booked months in advance. Even when you use double miles from the minimum, it can be hard to find flights at decent times. Also, we were just charged $100.00 to re-instate our miles (a simple request done with a few key strokes on the computer) when we had to cancel a flight when I was hospitalized due to a cardiac arrest! Talk about not valuing a customer!
We have cancelled this airline miles card and will be flying with someone else on all future flights.