ALLTEL Informative - Read before posting!
000000, MISSOURI -- I have recently looked online for some of the consumer reports about Alltel. I have worked for Alltel for about 8 months and wanted to see what exactly everyone thought about us around the US. I deal with people on the phone all day and i work in the sales department for Alltel. I talk to around 100 customer a day giving the kind of day I am having.
I am actually very confused by some of the things people are writing in their "3 cents". I work for Alltel....alltel is a business....they are out to make money like every other business in the world, so why if it that people bad mouth us for doing just that. I think Alltel is a great company to work for and has their mind set on the customers. Now do you run into a customer service rep who doesn't know what they are talking about...of course! Do you run into a sales rep that might have given wrong information to you....of course! We are all humans and make mistakes. And by all means we try to correct them as best we can. Alltel, like any other company, has rules and policies in place for their employees so they are on the same page during all calls and you don't receive different information from different people. I am not saying our training is perfect, that depends on the rep you get on the other line, but i will say we are ALL trained very well and take our jobs very seriously. I have not worked for alltel very long but it hurts me to see so many people talking about how bad we are.
As far as some of the complaints when it comes to my circle....yes you do have to be on a rate plan $59.99 or higher to get it, but does it stop you from using ALL your anytime minutes and lets you call ANYONE on that list for free regardless the network...YES! So how do you expect to call grandma and grandpa on Verizons network during the day without using your minutes? I think its a great idea and a lot of people are coming to Alltel to just get that promotion.
Some of you complain about all the rate plans we have and there is a new one every week. Ok so if you didn't have as many choices you know you would complain about that. NOT every ones talking habits are the same so we want as many options as possible.
I also think half of you are liars! Some of the things you say that the Alltel reps tell you I don't think would ever happen! Unless you are blatantly lied to, I don't see someone just making information up to get money off of you for the good of the company. I love Alltel and i think they are the BEST cell phone company out there right now, but to say they lie to you straight up, I don't see that happening. If they did lie to you, they won't have their job very long because Alltel is all about the customers and it pains me to see that so many people dislike the service.
About our phones/pricing/2 year agreements....NO matter where you go, you will sign some type of agreement for a new phone unless you are on a prepaid service to get a discount. And the price of that phone is made up by you staying with the company that long. Remember, Alltel is a business and trying to make money just like you are!
As far as the FCC making it mandatory for all the phones to be E911 compliant....how is that a complain!?!?!?! All that means is that when you call 911 from your home phone, because that phone is linked to an address, they can find you. Wireless is just that, wireless, so how can 911 find you if you are in a cornfield out in the middle of no where. The phones have to be E911 compliant meaning if you call 911, they can find you within a small specific radius rather than driving all over the place and getting there when its too late. It's for your safety and i think its a great thing they are trying to do. Alltel offers discounts to people who need the new compliant phones so why the worries. Do you want to send off your kids without an E911 comliant phones!?!? I didn't think SO!
As many complaints as I have read about Alltel, I can still read so many more about the other carriers. We have so many things about Alltel that no other carrier can touch.
Anytime rate plan changes (backdated if need be), the latest and coolest phones, great customer service and knowledgeable staff, supervisors and managers that truly care about the customer and a CEO that will do anything for the sake of a customer.
Like I said, Alltel is a business and they are trying to stay afloat just like any other business. I do hope you really reconsider Alltel service after reading this and I truly hope you get me on the phone, that way i can make sure you are getting the best service Alltel can offer you and you can really see what a great company they are.