Broadway Toyota, Portland, OR Complaint - Broadway Toyota - 4Runner
PORTLAND, OREGON -- Recently, we have arranged to buy a used 2007 4Runner from this dealership, as we have checked out the car through Carfax. Since we live about 300 miles from Portland, we have asked them if we can put deposit down on this car, since we couldn't come down before weekend. They said that they couldn't, because Oregon laws are "First come first served". Yes, I also wonder now why the bells didn't ring. So, we took off from work as the sales person we dealt with said that they would wait for us if we're going to buy this car that day. After having driven for about 200 miles, we got a phone call from the sales person, asking us if we can guarantee that we'll be there before they close. We said that we couldn't guarantee that, as the traffic can be unpredictable and is beyond our control. We reminded her that we were making a special trip to that dealership to buy the car and that she promised to wait for us if we're running a bit late. She started backpaddling and giving us all sorts of nonsense. She even said that if we wanted to look at the car if the dealership is closed, we could because it's parked close to the gate. Why do I need to look at it, I know what a 4Runner looks like! Anyway, we had bad feeling about her and the car, and decided to turn around and look elsewhere. She never apologized or gave us the reason why she obviously changed her mind. We love Toyota cars, but a few dealerships we went to made me wonder what kind of business they were running. You'd expect a car manufacturer of Toyota's caliber to have a bit tighter control over the services their dealerships provide.