Safeway Complaint - Avoid like the plague
SACRAMENTO, CA, CALIFORNIA -- I began using Safeway's delivery service when a friend of mine with cancer needed help because she can't walk. I figured that I could get hers and my groceries delivered, then all I'd have to do is deliver her groceries to her. I was wrong. With Safeway's delivery service I ended up spending much more time (& considerable aggravation) than if I'd just gone to the store, dropped my groceries off at home, & continued on to her house. That's what I'm back to doing now; it's quicker & easier in the long run.
I used their delivery service a total of 6 times. EACH & EVERY TIME there were myriad mistakes with the order. EACH & EVERY TIME I was overcharged, usually to the tune of $20 or more. EACH & EVERY TIME I was charged for items that weren't delivered. EACH & EVERY TIME I received the absolute dregs when it came to produce or meat. NEARLY EVERY TIME they would deliver milk that was past its expiration date. EACH & EVERY TIME they do not substitute when you ask them to, requiring a trip to the store, thus defeating the purpose of delivery.
The best part is dealing with their "customer service." They are an ignorant, rude bunch, who, alongside their belligerence, cannot perform simple addition (2nd grade math).
I gave up after my last order. They had overcharged me by $22; I only got a credit for $15 despite repeatedly emailing them. My last order also included 2 cartons of milk that were past their expiration date, and many items that were out of stock that I requested substitutions (these they always ignore).
I've shopped at Safeway for a decade. After my nasty experiences with their delivery "customer service," I've taken my grocery dollars elsewhere.