Kenmore Informative - Kenmore Oasis Washer
When it works it washes clothes but our brand new machine broke after two months - we are a suburban family of four (two daughters) with only moderate usage. They came and replaced the machine being unable to fix it and now 14 months later the second machine has broken. The service has been terrible with endless waits in the black hole of a voice mail system with numerous cheery but useless service reps repeating the same apologies, making the same promises. Now over a month later and four service calls and four sets of parts which have each take a week to get here (they don't have any parts in the field anywhere) they have in fact ruined the machine.
I'm sad to say a once proud another once proud American brand is now a piece of junk backed by a hollow support team. Short term profits might be good for Wall St. investors but in the long run this company is heading for the history pages.