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Maytag Corporation Complaint - Corroded Racks - Maytag Dishwasher Model # MDB8600AWW
Maytag Dishwasher Model # MDB8600AWW - Complaint
MYRTLE BEACH, SOUTH CAROLINA -- I purchased my Maytag QuietSeries 300 dishwasher from Lowe's in August 2003 for $776.00 (including installation and a 5-year extended warranty). This was the top-of-the-line model with 3 racks, sections of the top & middle racks that could be folded down to better fit large items, and dual silverware baskets that could be separated and placed elsewhere in the machine for more convenience. I LOVED this dishwasher as soon as I saw it at the store. The delivery and installation went fine and I have never had a dishwasher clean dirty dishes so well. The convenience of the adjustable racks is outstanding.
However, it is the racks that have become the problem and are at the point where they will soon cause my dishwasher to be unusable. It started with a couple of the little plastic/rubber caps coming off the tips of the upright prongs. Once the caps were gone, I could see that the metal prongs had corroded. Then, I noticed a "lump" in the plastic/rubber coating of the top rack. The lump was located at a "joint" where one of the vertical prongs is attached to the rack. I just thought it was an excess amount of the coating. But the lump got larger and started to spread. The coating eventually split open and I could see the completely rusted, corroded metal underneath. It is completely rusted through.
I called the "800" number for warranty repairs since I am still within my warranty period. However, they told me that the warranty does not cover the racks. So, now I have a 4-year-old top-of-the-line dishwasher for which I paid $776.00 that will be virtually useless when the racks fall apart in a rusty heap. I am LIVID that my warranty will not cover something that is CLEARLY a manufacturing defect. This problem was not caused by "operator error" or negligence or abuse. Since I already owned a Maytag washer and have been very satisfied, I was confident in purchasing another Maytag product.
How foolish of me to assume that "brand loyalty" would actually mean something.
However, it is the racks that have become the problem and are at the point where they will soon cause my dishwasher to be unusable. It started with a couple of the little plastic/rubber caps coming off the tips of the upright prongs. Once the caps were gone, I could see that the metal prongs had corroded. Then, I noticed a "lump" in the plastic/rubber coating of the top rack. The lump was located at a "joint" where one of the vertical prongs is attached to the rack. I just thought it was an excess amount of the coating. But the lump got larger and started to spread. The coating eventually split open and I could see the completely rusted, corroded metal underneath. It is completely rusted through.
I called the "800" number for warranty repairs since I am still within my warranty period. However, they told me that the warranty does not cover the racks. So, now I have a 4-year-old top-of-the-line dishwasher for which I paid $776.00 that will be virtually useless when the racks fall apart in a rusty heap. I am LIVID that my warranty will not cover something that is CLEARLY a manufacturing defect. This problem was not caused by "operator error" or negligence or abuse. Since I already owned a Maytag washer and have been very satisfied, I was confident in purchasing another Maytag product.
How foolish of me to assume that "brand loyalty" would actually mean something.
Comments:
Posted by Slimjim on 2007-08-26:
All dishwasher brands have had racks rust on customers. It's more luck and being careful when loading not to peel the vinyl, then it is manufacturer. That extended warranty, was`that a Maytag offer or is the warranty company an unrelated third party? If so, you can't blame maytag for the lack of coverage.
Posted by Lidman on 2007-08-26:
Did you see if you could buy replacement parts? Slim is right about the way the vinyl peel's. I would never buy the extended warranty they are all rip off's and just another way to make more money.
Posted by moneybags on 2007-08-26:
Had the exact same thing happen w/ Maytag. Their racks are horrible as is the warranty policy. Go to E-Bay and search for "dishwasher racks-Maytag." I bought 2 new racks there new and in the box for less than 1/2 of what Maytag wanted to charge. Three years later, they still look brand new. Don't buy Maytag parts!
Posted by moneybags on 2007-08-27:
That should read not to buy parts directly from Maytag. Get them through an auction site, as long as they are new and in the box. Maytag would have charged $230 for the 2 racks. E-Bay, I paid $110.
Posted by sliderule43 on 2008-02-08:
Corroded racks on your model are covered. You have the duraracks. I have the same problem on my identical 4 year old Maytag dishwasher from Home Depot. My extended warranty (from Zurich/GE service) does not cover corrosion. However, if you read the small print on the Maytag book, Maytag covers this for 5 years (parts only). They ship both racks directly to your house, without charge. Like you, I assumed the extended warranty would apply. Wrong. The original warranty applies. Read the warranty, years 2-5. Call the number in the Maytag booklet. I was transferred 4 times. They are aware of the problem, and are responding to complaints, rather than issue a general recall. Also, beware of EBAY sellers posting on this site, that tell you to buy replacement racks at EBAY. They are sellers, not consumers.
Posted by UrFriendlyPirate on 2008-02-08:
sliderule, I voted you best answer!
Posted by sliderule43 on 2008-02-13:
Sliderule43. An update to my previous comment.
The racks were shipped FedX. Received in 2-3 days. Took about 30 mintutes to install top one. I had to be careful unsnapping small plastic pieces from the old one, then transferring them. I am not mechanically inclined. My backup plan was to pay the Maytag shop to install them. All went well. I do advise taking digital photos of the old rack, after removing it from the dishwasher, but before removing any of the plastic pieces. When you reinstall, the swivel arm will hit the rack. No problem. When you run it, it does not hit the rack. I was pleased with the service. I may consider another Maytag. I'm still angry with Whirlpool for selling defective flamelock water heaters, and giving a pathetic class action settlement. I replaced my water heater after 3 years with a different brand (no Whirlpool product). Cost $650 dollars. This may stop me from buying any Whirlpool aplliances.
The racks were shipped FedX. Received in 2-3 days. Took about 30 mintutes to install top one. I had to be careful unsnapping small plastic pieces from the old one, then transferring them. I am not mechanically inclined. My backup plan was to pay the Maytag shop to install them. All went well. I do advise taking digital photos of the old rack, after removing it from the dishwasher, but before removing any of the plastic pieces. When you reinstall, the swivel arm will hit the rack. No problem. When you run it, it does not hit the rack. I was pleased with the service. I may consider another Maytag. I'm still angry with Whirlpool for selling defective flamelock water heaters, and giving a pathetic class action settlement. I replaced my water heater after 3 years with a different brand (no Whirlpool product). Cost $650 dollars. This may stop me from buying any Whirlpool aplliances.
Posted by kikker on 2009-09-06:
moneybags, Where did you get your racks for $110? A particular company? The lowest I am getting is $230. Can you help me out?
Thanks
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