Honda Complaint - Defective Used Engine
CHARLOTTE, NORTH CAROLINA -- On a weekend in December, 2005, I took my 1993 Honda Civic to Honda of Concord outside of Charlotte, NC because it was running hot, and left it there. On the following Monday, the service advisor called and informed that the engine needed replaced. He told me that he could get a used engine. I told to get the used engine and installed. I picked the car up on December 23 and everything seemed fine. On January 20 the oil light came on. I thought that the car needed oil and I added oil. The next week the oil light came on again. Two weeks later it came on again. On February 13, I took the car back to Honda of Concord. I told the service advisor that something was very wrong with the used engine they put in the car. He said they would flush it out and put some lubricate in and change the oil. He said that ordinarily, it would cost $115, but he would talk with the manager and it would cost $90.00. I told him that I shouldn't have to pay anything apparently since the used engine was defective in the first place. I had just paid $3500 for that used engine. I made an appointment to take the car back on February 27 since I had no other choice at this point. I spoke with [name removed], Service Director, and asked why hadn't the engine been tested. He said there was no way to test it.
I took the car back on February 27, to have the second used engine installed. The service advisor told me it would be ready that evening. He called me back and told me while he was test driving the car, it cut off. Later he called me back and said that I need an ignition coil and iginitor. I wasn't having any problems with the ignition before. He told me the cost would be $145. The total including the labor for engine came to $377.
Later that day, the service advisor called me back to say that the used engine that they put in needed to be replaced with another used engine because the oil light might continue to come on. This would cost me $277.
Although this happen in December 2005, I just wanted to share my story to make you are aware of unscrupulous dealerships or anyone services your car. Please make sure you know the condition of the parts, and where they are purchasing them. Do your research. Also, pay attention to the warranty.