Texas Roadhouse Informative - Nightmare Service and Visit
HARRISBURG, PENNSYLVANIA -- On Saturday August 25th my family and I went to Texas Roadhouse in the Union Deposit area in Pennsylvania. We called ahead at 4:45. We got to the restaurant and were seated right away. I had told the hostess that I would need a high chair for my toddler daughter. We never got a high chair. We were never even offered one when the server saw my daughter wasn't big enough for the table. My children were acting up as it had taken an hour already to get our food. My kids were crawling under the table, and bothering the people at the table behind us. My son was told to eat on his fathers side of the table so he wouldn't bother the people behind us. He has a bad habit of screaming bloody murder when he doesn't get his own way. My husband covered his mouth and told him to shut up. Yes even though it was wrong my husband was so mad he used profanity. My son wouldn't stop his screaming and crying so my husband took him to the car. They were out there for about half an hour and we still hadn't gotten our food. During this time my server avoided us like the plague. None of us even once got a refill on our drinks. In fact I noticed that the whole section was being avoided.
I told my husband that I just wanted to get to go boxes and get out of there I was sick of sitting there. Come to find out our section was being avoided because someone had called the cops on my husband and accused him of kicking our son and pulling his hair. I feel positive that our food was being held because someone knew the cops were on there way. My husband never kicked, or pulled my sons hair. He only put his napkin over my sons mouth to try to get him to be quiet as he was making quite a scene. 5 mins after cops arrive and take my husband outside our food finally came. Medium well steak bloody and like an ice cube.
The server did ask us if it was okay but at this point I was so disgusted and humiliated that I said it was. The people at the table across from me came and went in 1/2 hour. The server didn't avoid them. I finally stopped the server and asked for a to go box and my check I told him at this point I really just wanted to get out of there. We ate there 3 or 4 times a month. I've had bad service before but we excused it as we liked the food. I spent $60.00 on an inedible piece of meat that looked like it had just left the cow. No matter how bad the service I have never been mean to a server and was not tonight. I have never been so embarrasssed or humiliated in my life. I understand my kids were not being great and that is not a good situation to have to deal with. We did try to discipline them in a proper manner and were accused of child abuse. This was like my worst nightmare come true. $60.00 for a meal I couldn't eat because someone thought it would be a good idea to ruin our lives over something we did not do!! I do not want any compensation, because I will never step foot in a Texas Roadhouse ever again!!
What I would like to see is your servers properly trained, and to check on a situation before you call the cops on someone for a serious offense that was not committed. We ate there all the time, so you will probably be losing about $200.00 a month. Oh and I plan to put this out to every complaint site, and all my friends and family who eat there too.