Philips Electronics North America Informative - No replacement parts available for Philips televisions
To: Mr. Reiner Jens, President
Philips Corporate Headquarters,
I purchased a Philips 55" Projection TV ($1,500.00)in December 2004. My television was damaged by a power outage in my community June, 2007.
Numerous television repairman have told me that it is impossible to find replacement parts for my television (Model #55PW9383/17F; Signal board #3135 035 20592; Serial # YA1CO421CO4716).
I have telephone Philips Service and have written many emails to no avail. I have been totally ignored and told to write a letter. So I have been writing letter after email after letter. No response from anyone.
Most television servicemen refuse to work on Philips television products. I was advised that the Philips/Magnavox Corporation is having upper management problems and have closed most of their parts distribution centers -- and that Philips Magnavox going out of business.
I have been told that Philips televisions are too expensive to repair and to purchase a new TV. $1,500.00 is a lot of money for a retiree.
Magnavox/Philips used to be a "top-notch" company for televisions. What happened Mr. Reinier Jens, President? What ever happened to "customer satisfaction?"
If you are not going to respond to my query I will make it my personal mission to tell everyone I know "never purchase a Philips Magnavox" product.
This is my3cents.