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Philips Electronics North America Informative - No replacement parts available for Philips televisions - Philips 55PW9383/17F Projection Television
Philips 55PW9383/17F Projection Television
To: Mr. Reiner Jens, President
Philips Corporate Headquarters,
North America
I purchased a Philips 55" Projection TV ($1,500.00)in December 2004. My television was damaged by a power outage in my community June, 2007.
Numerous television repairman have told me that it is impossible to find replacement parts for my television (Model #55PW9383/17F; Signal board #3135 035 20592; Serial # YA1CO421CO4716).
I have telephone Philips Service and have written many emails to no avail. I have been totally ignored and told to write a letter. So I have been writing letter after email after letter. No response from anyone.
Most television servicemen refuse to work on Philips television products. I was advised that the Philips/Magnavox Corporation is having upper management problems and have closed most of their parts distribution centers -- and that Philips Magnavox going out of business.
I have been told that Philips televisions are too expensive to repair and to purchase a new TV. $1,500.00 is a lot of money for a retiree.
Magnavox/Philips used to be a "top-notch" company for televisions. What happened Mr. Reinier Jens, President? What ever happened to "customer satisfaction?"
If you are not going to respond to my query I will make it my personal mission to tell everyone I know "never purchase a Philips Magnavox" product.
This is my3cents.
Regards,
Amc
USA
Philips Corporate Headquarters,
North America
I purchased a Philips 55" Projection TV ($1,500.00)in December 2004. My television was damaged by a power outage in my community June, 2007.
Numerous television repairman have told me that it is impossible to find replacement parts for my television (Model #55PW9383/17F; Signal board #3135 035 20592; Serial # YA1CO421CO4716).
I have telephone Philips Service and have written many emails to no avail. I have been totally ignored and told to write a letter. So I have been writing letter after email after letter. No response from anyone.
Most television servicemen refuse to work on Philips television products. I was advised that the Philips/Magnavox Corporation is having upper management problems and have closed most of their parts distribution centers -- and that Philips Magnavox going out of business.
I have been told that Philips televisions are too expensive to repair and to purchase a new TV. $1,500.00 is a lot of money for a retiree.
Magnavox/Philips used to be a "top-notch" company for televisions. What happened Mr. Reinier Jens, President? What ever happened to "customer satisfaction?"
If you are not going to respond to my query I will make it my personal mission to tell everyone I know "never purchase a Philips Magnavox" product.
This is my3cents.
Regards,
Amc
USA
Comments:
Posted by DigitalCommando on 2007-08-26:
Your post should serve as a warning to everyone that owns an expensive TV, to go out and buy a good quality surge protector, NOW/TODAY! A repair tech telling you there's no parts available, is their way of not wanting to deal with your problem. I went to partstore.com and pulled up a list of 498 parts for your exact model. The cost of replacing all the parts damaged by a lightening strike could be near, or equal to a new TV after you factor in their markup and labor. I would suggest that you contact some of the schools in your area and speak to electronics course instructors and ask them if they would consider taking your TV as a class project for hands-on training. You may have to provide the parts which can be obtained online at far less prices than a TV repair person would charge. Good luck, and may the TV gods bring good fortune upon you!
Posted by Anonymous on 2007-08-26:
Parts are obtainable but as DC says it would cost more than the set is worth. Get a decent surge/spike protector for your next set. You might also try filing a claim with your homeowners insurance.
Posted by Justusryan on 2007-08-26:
People always get cheap with new technology, yet are suprised when it breaks?
Posted by amc on 2007-08-27:
DC -- I did have a power strip. I know you are right about the TV tech probably not wanting to deal with the TV.
Thank you all for your comments.
Justusryan -- I didn't think $1500 for a TV is cheap, but I could have purchased a better power strip/surge protector. Perhaps you are wealthier than I.
Thank you all for your comments.
Justusryan -- I didn't think $1500 for a TV is cheap, but I could have purchased a better power strip/surge protector. Perhaps you are wealthier than I.
Posted by amc on 2007-08-27:
Digital Commando:
I went to the partstore.com and found only 2 parts and a remote for my model TV. Where did you find 498 parts????
amc
I went to the partstore.com and found only 2 parts and a remote for my model TV. Where did you find 498 parts????
amc
Posted by DigitalCommando on 2007-09-16:
amc, my first visit to this site did reveal a large list of parts. It may have been an error which was corrected. Today's search only revealed 1 part. After modifying your part # to 55PW9383 It showed 5 parts, none of which are going to solve your problem. I spent 30 minutes searching around with the modified part # and was only able to find resistors, transistors, capacitors, etc. for your tv but no main board chassis. Sorry, but it does look like your tv is no longer supported. Have you tried filing a claim with the power company?
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