USAirways Complaint - USAirways Take Flight Certificates Not Really Good For Round-Trip Ticket
The short story is that if you give up your seat on USAIRWAYS in exchange for a coupon that they say is good for a free round-trip ticket, you are unlikely to be able to use it for a round trip because the available seating is too limited.
I, along with the rest of my family,missed a connection on USAIRWAYS due to a series of mechanical problems on an earlier flight. We had to wait until the next day to get from Philadelphia to San Francisco because of this, missed a day of vacation, etc. We were also treated rudely by their attendants, and I was forced to wait over two hours in a customer service line to get re-booked. Very long story, but they eventually gave me three Take Flight Certificates because they stranded the five of us. These are the same coupons that passengers who give up their seats when a flight is overbooked are given. They told us that the Take Flight Certificates were good for a Round Trip Ticket in the 48 continental United States or for $200 off any other USAIRWAYS ticket. However, the fine print (nearly illegible print) on the coupon says that, "Seats are limited and may not be available on any flight." Flights for these coupons are drawn from the same pool as frequent flier seats, which, as many of you know, are extremely limited. I can book a ticket from the Northeast to Charlotte and to a handful of other locations using these quite easily; however, if I try to go to Florida, to any of the Western states, or any of the places that I would really go, seating is so limited, even when booking 10 or 11 months ahead of time, that these cannot be practically used to book a round trip flight. If you get one of these, assume that it is good for a $200 reduction on a future ticket, and that is all.
By the way, the coupon says it is fully transferable, but I called USAIRWAYS, and was told that to do so, I need to go to the USAIRWAYS counter with the person I'm transferring the coupon to before they will transfer it. Difficult for me, because I live two hours from the nearest airport, and also tough if you want to give one of these to an out-of-town relative. I would have to do this even if I transferred the coupon from my 10-year-old daughter to my 14-year-old son.