FTD.com Informative - FTD can substitute whatever they want
FTD.com website's inventory showed a product was available; It was not FTD made an unacceptable substitution and ruined my 25th anniversary.
On or about August 19th I purchased 1 dozen long stem yellow roses for my 25th anniversary, I was very careful to only purchase items FTD's website showed as available. FTD substituted some kind of weird ugly white with red trim roses for the yellow roses. This was unsatisfactory, FTD made no effort to contact me and authorize the substitution; my wife was insulted after 25 years I had sent her friendship roses. Additionally I also purchased balloons from FTD, my wife had to stand outside in over 100 degree temps because of the incompetent delivery person. I contacted FTD Customer service and they said they can make any substitutions they want as long as it is a similar product of same value. Buyer beware, FTD can give your loved ones what ever they want.
It is the consumer's right to receive what they purchase and it is not right for a company to substitute whatever they feel like substituting. Bottom line: It is the Business selling a product to ensure an accurate inventory, it is the consumer's right to get what they pay for. If these conditions are not met and the company not not fulfill the obligation and deliver the product the consumer purchased in good faith; it is within the right of the consumer to request and receive a refund.
Buyer beware, it is the right of FTD to send whatever they feel is acceptable, no matter what you buy.