Courtyard by Marriott Complaint - Overall Room/Service
LANGHORNE, PENNSYLVANIA -- This hotel advertises its room as 1 king bed with a pull out sofabed. If you are going there to Sesame Place with 3 kids ,it sounds like a great room for 200usd a night(not Cheap). I called reservations after I made reservations and they confirmed the sofabed was a full-size. I reconfirmed this at check-in.
I call the front desk to tell him the sofabed looks 2 small ,he puts me on hold never comes back on the line. I requested for 2 extra towels since we were with 3 kids ,he never sends any to the room.
When we go to bed at night and open the bed its Twin-Size. I call back and he does me a favor and brings me a rollaway bed. He leaves it at the door since they are not a 'full service' property.It does not fit in the room! We had to move furniture around to fit it in. Unrealistic that I am paying so much money for this room. Called front desk back in the morning for those 2 towels I never received . Guess what? still did not get them when we checked out at 1030a. Very unfriendly staff,terrible service except in the breakfast buffet area(nice staff there). Will never stay here again.
If you want service and benefit of the money you spend this is not the place to be.Terrible experience.