American Express Complaint - Activation of gift card
Resolution Update on 09/18/2007:
American Express sent me two usable $50.00 gift cards.
PHOENIX, MARYLAND -- My husband and I received many gift cards as wedding gifts (we were married in Oct 06) and Christmas gifts. We received Visa and American Express gift cards. Those who gave us American Express gift cards also attached the receipt that stated "activated" on it. Also printed on the receipt was the date and time of purchase and the last 4 digits of the purchasers credit card number ( if a credit card was used). To make a long story short, we tried using the last 2 American Express cards we had in June of 07. They both came up denied. I was quit surprised because I knew they both had $50.00 on them. When I called American Express about the problem, a customer service person asked me if I had the receipt and I said "no" because the receipt stated it was activated so I did not keep it. She then told me that I needed to take it back to the store were it was purchased to have it reactivated.
I told her I didn't even know who gave it to me let alone where it was purchased. I explained that it was a gift among many gift cards received in "06". She basically told me that I was out of luck. There was nothing she could do. I asked to speak to her supervisor and she informed me that the supervisor would tell me the same thing. Well, the supervisor and I had words and I ended up hanging up on her because her nonchalant attitude infuriated me so bad. I wrote a letter to American Express in June explaining my problem and asking for replacement gift cards for the two I cannot use. I also informed them that no where on the gift card or the receipt or the American Express gift card web site does it warn the consumer that although the receipt says "activated" the gift card may not really be activated.
I never received a response from American Express so I sent another letter (certified mail this time). I want to be sure they receive my letter so I can move on to other means of help if I don't hear from them again.
I find it very hard to believe that in this computerized day and age that American Express doesn't have access to information on cards sold and the denominations of those cards.
What a scam American Express has going on with these gift cards. I'd love to know how much money they have made from this.