Office Max Complaint - FYI - Worst Posted Policies
BLOOMINGDALE, ILLINOIS -- I recently purchased a desktop from OfficeMax. But then, I found out that I did not purchase the correct system, therefore, I had to return it.(The correct PC was a little bit out of my price range at that time)
When I went back to the store, 3days after purchase date, I was told that I cannot return due to purchasing it with a personal check. I requested to speak with the store manager and also to see the written policy for this matter. They were unable to fulfill my request. On top of that, one of the cashiers stated that the policy is stated on the back of the receipt, although I was unable to find it standing right in front of her. Then the manager rudely stated that it's a common policy for all major corporations. I then argued that any major corporations, such as Circuit City, Best Buy, Fry's, etc... has the common sense to post ALL policies, including info pertaining to use of personal checks.
**FYI-OfficeMax posted policy:
Must be returned within 14 days, unopened.
(However, according to the manager, there's a "special" rule for personal checks - again, not posted)
I then contacted customer service hoping to get in contact with a Regional Manager. I never heard from any managers.
Then on their next advertisement, I found the desktop that I needed. I had verified with my bank to make sure that the check had cleared. So, I contacted OfficeMax to see if an exchanged can be done, with a copy of the cashed check. My request was denied.
Then I contacted the Executive Resolutions Department. It took DAYS before I received any response. By this point, I was able to return the product.
(Now, it's not very hard to recognize whether a box had been opened or not. When I returned the desktop, the manager made sure to open all boxes to ensure that it's the correct product, although one can examine the boxes and see that nothing had been tampered wit)
On top of all of this, I found out that I had to wait an additional 14days before I receive a check in the mail.(Again, not posted)
My biggest issues are the following:
1. Corporations such as Office Max should NEVER assume that a consumer is aware of something without being posted (written). Consumers, like myself, always looks for the policies first.
2. This is the first business where the Regional Managers have not contacted me regarding an issue.
** My opinion, OfficeMax personnel, do not know the meaning of TIMELY RESPONSE!!!**
3. OfficeMax was the ONLY business where the manager and the cashier "argues" with the consumer in a very unprofessional manner.
** The way I see it, if it's not posted, they have no rights to argue it **
This is the ONLY CORPORATION which I've made it a point to post my negative comments, as well as reporting to BBB-Better Business Bureau.
Just wanted to share my experience with others, so that this type of issue can be avoided.
And hopefully, someone from the Headquarters can see this and maybe modify their return policies to better inform the consumers.
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