Brookfield Homes Informative - Homebuilder - Home Builders

Review by Anonymous on 2003-01-07
IRVINE, CALIFORNIA -- My heater did not work at closing, or 30 days after and the builder did nothing to repair the heater. My neighbor had to cook his Christmas dinner on his outdoor grill because the oved did not work.
Comments:1 Replies - Latest reply on 2011-06-04
Posted by Danny on 2011-06-04:
Buyers Beware Brookfield Homes Ontario

I don't know if this is the norm for house vs condo builders? My last 2 pre-con homes condos by Daniels Corporation and Concord Adex build qualities were great, customer service was great. Build quality, customer service by Brookfield Homes was horrific.

I bought the townhouse in the Summer of 2009 at The Bell Estate development in Scarborough Ontario. Original builder was Stafford Homes but taken over by Brookfield Homes.

A few examples of issues I had with the builder:

Changes to floor plan from the original builder which Brookfield failed to inform me despite charging me $1000s for home theatre wiring, network and power outlet upgrades based on the old configuration which resulted in having to buy a smaller TV, outlets too high, in wrong locations and the chandelier installed in the living-room. Brookfield's response was this configuration was their intention from the get-go yet they documented the upgrades with me using an inaccurate floor-plan. No apology from builder.

Insisted that I pay $1k more for 2x thicker granite in the kitchen or slider range would sit too high. They never installed the upgrade yet the range fit fine. Had to insist on a refund once I figured what they did. No apology from builder.

Brookfield charged me $4k for sound proofing and my neighbor can still hear my bedroom TV even at low volume. No refund. No apology.

Brookfield sent their guy (a new hire) to my home 3 times to address the same deficiencies as patchwork was worse than the original issue. He didn't appreciate redoing the work and stole my Vise-Grip pliers and put a nail hole in my new range. Only reply from builder was they were offended that I even reported it. Going forward I scheduled with builder to be present during deficiency work but (different) no one shows up.

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