Any Merchant Informative - Use the law to your advantage
This is a good case of using state law when returning defective merchandise. A co-worker recently purchased anti-virus software from Best Buy. After loading it and restarting the PC a message was displayed that Windows VISTA was invalid. A further message said that the installed copy of VISTA was a pirated copy. Uninstalling the software did not remove the messages. A restore had to be done to make VISTA fully functional again. The software was loaded on a different PC and the same errors appeared. A bit of online research showed that the current version of the software doesn't play well with VISTA. He returned the package to the store where they refused a refund because the box had been opened. The only option was to exchange it for another of the same version. That's quite unacceptable. They would not allow him to purchase another brand using the returned package for credit.
He came home upset and felt he had thrown out his money for software that's defective. I suggested that he look up state law on return of defective merchandise. State law (Maryland) says that regardless of the store's return policy, defective merchandise must be either exchanged or a full refund given. He printed out the entire page and went back to BB. There they gave him the same excuse as before. When the manager arrived he was shown the state law. I understand the look on the managers face was one of shock.
An immediate refund was processed.