Home Depot Home Services Complaint - THD At-Home Services Inc.
ST AUGUSTINE, FLORIDA -- Holy Smokes!! what a scheme. This separate stand-alone company is marketed by and enjoys the reputation associated with Home Depot. Don't be fooled - they're not Home Depot, not even close.
Here's the gig. Installers are paid to install (literally) - which doesn't include trim out. If you're installing just about anything, then the installer should handle trim-out. Seems logical huh!. Well, $18,000 worth of hurricane windows and (a) they don't open; (b) door installed with 1 inch gap between door frame and plate; (c) caulk on all the windows has shrunk and cracked; (e) dry-wall damage not repaired.
Figuring my time, my mistakes, and my level of installation experience, I could have done this myself and saved about $9000.
Did they take care of complaints? No - they listened nicely (all the way up the chain of command) but - delivering satisfaction is apparently someone elses job.
Call me - lets chat before you contract with THD At-Home Services Inc.