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Home Depot Home Services Complaint - THD At-Home Services Inc.

Review by blipner on 2007-08-27
ST AUGUSTINE, FLORIDA -- Holy Smokes!! what a scheme. This separate stand-alone company is marketed by and enjoys the reputation associated with Home Depot. Don't be fooled - they're not Home Depot, not even close.

Here's the gig. Installers are paid to install (literally) - which doesn't include trim out. If you're installing just about anything, then the installer should handle trim-out. Seems logical huh!. Well, $18,000 worth of hurricane windows and (a) they don't open; (b) door installed with 1 inch gap between door frame and plate; (c) caulk on all the windows has shrunk and cracked; (e) dry-wall damage not repaired.

Figuring my time, my mistakes, and my level of installation experience, I could have done this myself and saved about $9000.

Did they take care of complaints? No - they listened nicely (all the way up the chain of command) but - delivering satisfaction is apparently someone elses job.

Call me - lets chat before you contract with THD At-Home Services Inc.
Comments:1 Replies - Latest reply on 2008-06-01
Posted by emiller on 2008-06-01:
Dear Blipner;
We have a similar problem and would like to take you up on your invitation to call you first. HOW does one do that?
Can you reply to this message or comment?
emiller Miami, (305) 861-1313

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