Three Brothers Moving Storage Complaint - Three Brothers Moving and Storage Held My Furniture Hostage
CABIN JOHN, MARYLAND -- Recently we had a very small move to make; roughly 20 miles, less than 20 boxes, and about 8 pieces of furniture. We shopped for the lowest bidder online and found that we were able to get the lowest quote from Rachel, the president of Three Brothers Moving and Storage. We informed Rachel that it was a very small move and we didn't want to spend a whole lot, so she agreed to reduce their minimum hours from 5 to 4 (including travel) and we were also quoted a very competitive hourly rate. Three Brothers appeared to be a good choice at first, but when the day of the move came they didn't show up and they didn't call. After 2.5 hours of waiting in an empty apartment and leaving countless messages with the representative in Three Brothers' office we gave up and went home. Finally, several hours after they were supposed to be there, one of the Three Brothers movers called us back and made arrangements to come out much later that evening. This time they actually did show up and everything seemed to go well. That is, until our last piece of furniture was loaded onto their truck. Once they had all of our furniture, we were informed, that even there they had been no additional time or material costs that the actual cost would be in excess of 50% of what they originally quote us!
They had increased the minimum of hours we would be charged as well as added additional fees which were not disclosed on the estimate and there was nothing we could do about it if we wanted our furniture back. We called Rachel who had little comment about the problem or our written estimate which now seemed to mean nothing and after fumbling around for a bit, had to suddenly get off the phone with us.
We were called back shortly by someone who must have been the office "bulldog" who verbally bullied us into paying the ransom for our furniture. It became very clear quickly that they knew what they were doing... ANYONE WHO IS READING THIS PLEASE DO NOT FALL VICTIM TO THREE BROTHERS MOVING AND STORAGE. THEY ARE EXTREMELY UNPROFESSIONAL, THEY TREAT THEIR CUSTOMERS HORRIBLY AND DO NOT STAND BY THEIR WORD.
...BTW: I think there are other companies in the country with a name similar to Three Brothers, and just so there's no confusion, the company this review is referring to is "Three Brothers Moving and Storage, Inc" which serves the Maryland, DC and Virginia areas.