Comcast Corporation Complaint - Comcast = Unreliable
ARLINGTON, VIRGINIA -- I recently returned home from 3 months of traveling to discover that none of my Comcast triple play services (home phone, internet and cable) worked. This also meant that since I foolishly chose to link my alarm system through Comcast, my home security system was not working as well. I called from my cell phone to report this to Comcast. However, since my cell phone was a different area code than where I live I was forwarded to the Boston call center, which incorrectly forwarded me to California who in turn forwarded me to Florida. After an hour of being on hold and incorrectly forwarded, I was forwarded to the Virginia call center. They sent a tech out 2 days later that basically did nothing and told me I would have to wait a week for MDS (the tech also could not answer what MDS was) to get permission from my building to fix the problem. She stated MDS would be in touch to arrange a date.
I since discovered that my service was not working for most of August as my house sitter had assumed I had put a temporary hold on my services. When I called Comcast to ask for a credit, they stated that I needed to keep paying while my service wasn't working and then once it was restored it was my responsibility to call in again and ask for the credit.
They also said that someone had come out to fix it the day after the initial tech but I was not home. Apparently, they scheduled an appointment that required me to be home for 12 hours without first contacting me to see if that date worked. Lynn, the unhelpful Comcast call center Assoc., retorted that if I had been home my service would have been fixed. When I explained that I was indeed home that day, Lynn responded that the tech probably called the Comcast number (i.e. the number that isn't working in the first place).
I now have an appointment that requires me to wait at home for 12 hours and hope that they send a tech that can look on my account to see that in order to get into my building they need to call my cell phone. In the meanwhile, Comcast has supposedly forwarded my credit request to the local office but implied I probably would not receive a credit for the non-working service prior to me reporting it. Perhaps this is their way of improving profits--charging customers while not providing them with service??
I am already converting my phone to Verizon, but I wish there was a choice other than Comcast for cable TV in my area!!