Whirlpool - Unsatisfactory Design of Lid Switch
Washer - Complaint
WEST LAKE VILLAGE, CALIFORNIA -- The lid switch for Whirlpool washer Model LXR9445JQ1 is totally unsatisfactory.
On 1/31/02 we purchased the above washer. This is supposed to be a commercial quality washer.
After about 100 washes, the lid switch came apart in pieces (3/25/05). This is obviously a design problem with the switch. $143 later, we had a new switch. I sent Whirlpool a letter explaining the problem and they sent me a form letter back explaining the warranty coverage.
On 3/6/07 (75 washes later) the maintenance man was out again because the lid switch wasn't making contact. He took a pair of pliers and bent the lid bracket and got the switch to work. It appeared that he had done this before. He charged me $45.
About 3 months later the switch wouldn't work unless we pressed down on the front right of the lid. On 8/3/07 the switch wouldn't work at all.
I spoke with Whirlpool customer service on 8/28/07 and they suggested I get the maintenance man out again. I told her not hold her breath.
I made a modification to the lid switch so I can wash clothes until I can buy a reliable washer - - like a Kenmore. The mod is a paper clip attached to the lid portion of the switch with duct tape.
I am recommending to Whirlpool that they include this mod in their installation procedures. I can provide details on attaching the paper clip with the duct tape.
I conclude that the acceptance of responsibility by Whirlpool is totally lacking. Maybe they are practicing to go out of business. They certainly have lost me.
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